TERMS & CONDITIONS

CANCELLATIONS + TRIP CHANGES

CANCELLATION POLICIES

In the event that a participant is required to cancel their booking, the participant must give written notice to Taiwan KOM Tours.

The cancellation policies outlined below take into consideration the costs Taiwan KOM Tours incurs long before travellers depart. Trip price is defined as everything purchased from Taiwan KOM Tours as part of your tour, including upgrades, pre- and post-tour arrangements, and Single Supplements.

We reserve the right to cancel a tour if the number of bookings is not sufficient to operate the tour as set out under minimum required number on offer.

The traveler understands that some destinations pose more of a risk than other destinations due to weather conditions, socio-political situations and the geography of the region. The traveler acknowledges that factors such as, but not limited to, weather conditions, landslides, floods, flight cancellations or delays, strikes, labour issues, power failures, restrictive governmental laws or regulations (re: Visitor Visas), war or other (hereinafter called “Force Majeure Event”) are not the fault of Taiwan KOM Tours and may hinder, delay or even prevent the traveler’s ability to make or complete the trip. 

The traveler acknowledges that Taiwan KOM Tours shall not be liable to the traveler for any delay or cancellation of the trip due to a Force Majeure Event. The traveler is neither entitled to a refund nor any other payment for damages from Taiwan KOM Tours in the event that the trip is canceled or delayed due to a Force Majeure Event. Please note that we are not responsible for any airfare ticket expenses. 

BOOKING & PAYMENTS TERMS FOR TOURS AND HOSPITALITY

Plans can change, and we’ll always do our best to help you reschedule your adventure.

  • A deposit is required to confirm your reservation.

  • The remaining balance is due no later than 90 days before your trip start date.

If we haven’t received full payment by this time, we may need to release your spot and apply our cancellation policy.

CANCELLATION TERMS

  • More than 90 days before your trip:
    You can cancel free of charge (minus any applicable cancellation and administration fees incurred).

  • 90 days or less before your trip:
    If you cancel within 90 days of the start date, we will retain 100% of the trip price as a trip credit for a future booking with us, valid for 2 years from the cancellation date (minus any applicable cancellation and administration fees incurred).

REBOOKING YOUR TRIP

If you need to change your dates, we’re happy to help you rebook using your trip credit.

  • Credits are valid for 2 years from the cancellation date.

  • Credits can be applied to any Taiwan KOM Tours tour.

  • All rebookings are subject to availability.

  • Any price difference between your original trip and the new tour will apply.

TRAVEL CREDITS

All Travel Credits are non-transferable and non-refundable. Travel Credits cannot be used towards payment of a deposit. Travel Credits must be used within 2 calendar years of the original departure date. Once a Travel Credit has been applied to a trip, it is considered non-refundable

CHANGES FOR SCHEDULED DEPARTURES INITIATED BY GUEST 

Requests to change the tour or date of an existing reservation will be accommodated based on availability. If this request is made inside of 90 days prior to departure, a minimum $250 charge or, of more than 5 people, $50 per person late change fee will be applied. The guest is responsible for any additional cancellation fees incurred from hotels, etc. Additionally, the guest must pay any increase in tour price. 

CHANGES FOR PRIVATE TOURS INITIATED BY GUEST

Requested changes to an existing private tour reservation will be handled on a case-by-case basis. When we are able to accommodate changes, a minimum $250 change fee per group will be applied. This fee is subject to increase with the magnitude of changes requested. The guest is responsible for any additional cancellation fees incurred from hotels, transportation, guide, etc. Additionally, the guests must pay any increase in tour price caused by the change.

TAIWAN KOM TOURS ITINERARY CHANGES + CANCELLATIONS

Taiwan KOM Tours reserves the right to make date, route, activity, and hotel modifications to any tour. This includes the details of itineraries as they appear on Kojocollective.com. Every effort is made to keep changes to a minimum.

Taiwan KOM Tours retains the right to cancel, modify, or delay any tour at any time for any reason. In the event of a force majeure (“Force Majeure”), which shall include, but not be limited to, an act of God, natural disaster, epidemic, pandemic, government-issued travel restriction or advisory impacting any portion of the tour, or any other reason beyond the control of Taiwan KOM Tours, Taiwan KOM Tours may at any time, cancel the tour or change the date of the tour. 

Taiwan KOM Tours reserves the right to cancel any tour 30 days prior to the departure date, though we do our best to inform you as early as possible. In the event of cancellation, and due to the fact that the many tours are in Asia where we are subject to tropical storms and typhoons, we have the following policy: 

Cancellation by us 8-30 days prior to the tour start date: 100% refund of tour cost.

Cancellation by us 1-7 days prior to the tour start date: 50% of the tour cost with whatever is remaining also refunded to the client. Cancellation at this stage will only be due to severe weather warnings/earthquakes/mudslides etc, that are out of our hands. We strongly advise to purchase transferable tickets as we will also offer those subject to cancellation the same or similar tours at a later date.

The itinerary we provide can change on a certain day due to adverse weather, road closures, or to other unforeseen circumstances. Our leaders are fully trained at offering alternate plans and solutions. We seek your cooperation and promise to deliver the best vacation experience regardless. We appreciate your understanding and patience. 

Taiwan KOM Tours is not responsible for any personal expenses incurred due to changes in itineraries or tour cancellations, such as prepaid hotel accommodations or airline tickets. We strongly recommend confirming your trip with Taiwan KOM Tours before making any additional travel arrangements and booking flexible airline tickets that compensate for cancellation.

SINGLE SUPPLEMENTS

Our bike tours are priced based on double occupancy. A Single Supplement is an additional charge that secures a private room for solo travelers. If you are traveling alone and would prefer a roommate, please notify your Tour Leader. Although we cannot guarantee a match, we will make every effort to pair you with another solo traveler in order to waive the Single Supplement.

TRAVEL DOCUMENTS + SERVICES

TRAVEL SERVICES

At the request of guests, Taiwan KOM Tours may recommend the services of other companies including hotels, transportation, restaurants, and other services outside the scope of our operations. While Taiwan KOM Tours takes care to recommend excellent and reliable external travel organisations, we do not guarantee services provided by these companies and are not liable for issues, or cancellations that may arise.

FAMILY / PARTNER ON TOUR

To participate in a Taiwan KOM Tours scheduled departure, travellers must be age 18 or older. Please note that minors must be accompanied by an adult other than the participant who is riding daily on the trip. We are happy to work with you and your family to prepare separate experiences that will meet your family or travel partner’s specific needs. Additional costs may apply. Please contact us directly if you intend to have any family or travel partner joining the trip.

TRAVEL DOCUMENTS & PACKING LIST

Each guest must obtain a passport and any applicable visas for his or her tour prior to departure. Detailed information on necessary visa and other regulatory documentation will be provided by Taiwan KOM Tours in advance of the tour. If a guest is unable to obtain travel documents or is prohibited from entering the destination, our standard cancellation policy will apply. Passports must be valid for at least six months after the tour ends. Non-U.S. citizens should contact the embassy or consulate of their destination countries to ensure they meet specific entry requirements.

Guests will receive a complete packing list and trip FAQ digital package through email after booking. Our staff will be available to provide additional support to guests between registration and tour dates. 

ARRIVAL AND DEPARTURE TRANSFERS

On all Taiwan KOM Tours itineraries, you will find recommended times and locations for arrivals and departures. Taiwan KOM Tours will arrange group transfers to and from the airport and the pick-up and drop-off locations stated on the itinerary. In the event your train, flight, or other travel falls outside the arrival or departure times or locations, you may be responsible for extra costs incurred in arranging a separate transfer.

RIDER PROFILE, RELEASE OF LIABILITY & MISCELLANEOUS

RIDER PROFILE

After submitting your deposit, you will receive a Taiwan KOM Tours Rider Onboarding Profile form to complete. The Rider Profile enables Taiwan KOM Tours to note dietary restrictions, secure any additional services you may need, and recognize any special requests you may have.

RELEASE OF LIABILITY

Taiwan KOM Tours is not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which a guest is not prepared; forces of nature; collisions with bicycles, pedestrians, or automobiles; road conditions including but not limited to lack of shoulder and roadway surfaces affected by weather conditions; travel by plane, train, auto, boat, or other conveyance, or by bicycle, ski, horseback, foot, or other form of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations or the adequacy of medical attention once provided. A Release of Liability will be sent to each participant to read, complete and sign

Guests who fail to provide a signed Release of Liability prior to departure will not be permitted to join the trip and standard cancellation policy will apply.

In addition to providing an amazing cycling experience, our guides have the responsibility for guest safety and well-being. Our guides will monitor the group's fitness levels and health throughout the tour. In the event of poor weather or if any guests are struggling from poor fitness or adverse conditions. Our guide has full rights to modify, cancel or change the itinerary if guests’ safety is at risk. We thank you for your understanding, as we believe guests' safety is of the utmost importance. 

LIMITATIONS OF LIABILITY

Taiwan KOM Tours is not liable for expenses including meals, transportation, or hotel costs that are not specified as included in the trip cost but may be required to get to or from a trip start or end. Taiwan KOM Tours reserves the right to make route and hotel modifications as necessary to improve the quality of a trip or to accommodate the comfort and wellbeing of guests.

BAGGAGE

Taiwan KOM Tours is not responsible for loss of passports, tickets, or other documents, or loss of or damage to luggage, personal property, valuables, or other passenger belongings before, during or after the trip. Given the nature of our trips, you will not always have your luggage with you. Therefore, we urge you to pack carefully and consider leaving valuables at home. Guests are responsible to ensure their baggage is properly labeled and transferred to and put on any train, ship, aircraft, or other means of transport.

MISCELLANEOUS

While Taiwan KOM Tours makes every effort to ensure the accuracy of our publications, we cannot be held responsible for typographical or printing errors, including prices.

Taiwan KOM Tours recognizes that some guests may have severe food allergies. We make every effort to ensure that our suppliers are notified and prepared, but cannot guarantee that all requests will be accommodated.

Additionally, guests grant Taiwan KOM Tours permission to take photographs or film recordings of trips for promotional and commercial use, without remuneration now or in the future. The guest agrees to assign all right, title, and interest they may have in or to any media in which their name or likeness might be used to Taiwan KOM Tours. Guests agree that Taiwan KOM Tours may use any testimonials regarding services rendered for promotional and/or commercial purposes without any remuneration now or in the future. Taiwan KOM Tours photography within this website is copyrighted by Taiwan KOM Tours and may not be reproduced without permission.

PERSONAL INFORMATION, PRIVACY & LOYALTY PROGRAM

If you contact us, we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number.

Other than circumstances such as serious threats to health and safety, we do not share any personal information that you provide to us. Your name,  telephone number and email address will not be released, sold or rented to any entities or individuals outside of Italy Bike Tours. You may opt out of further contact from us at any time.

You are automatically enrolled in the Taiwan KOM ToursLoyalty Scheme after your first booking with Taiwan KOM Tours. 

Loyalty benefits are applied as follows: 5% discount after one completed tour, 10% discount after two completed tours, and 15% discount after three or more completed tours. Discounts apply to future bookings only and cannot be used in conjunction with any other offer unless expressly stated.

Taiwan KOM ToursLoyalty Scheme members enjoy early access to new tours and special events (subject to availability and any applicable selection criteria). Gold members (guests who have completed 3 or more tours) will receive other VIP treats also.

Loyalty discounts are applied at the time of final payment. Please add your Taiwan KOM ToursLoyalty membership number when making your booking. If you forget to include it or can’t remember your number, don’t worry – contact us and we will advise.

HARASSMENT POLICY

Taiwan KOM Tours considers guests family. We operate with respect and are committed to providing tours free from any form of harassment and disrespectful or other inappropriate conduct based on race, religion, colour, gender (including gender identity and gender expression), national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military and veteran status, or any other basis protected by federal, state or local law or ordinance or regulation. 

Guests should report any harassment, disrespectful or inappropriate conduct immediately. Harassment, disrespectful or inappropriate conduct may be grounds for immediate dismissal from a tour. Should a Guest be asked to leave a tour, there will be no refund of any portion of the tour price, used or unused, nor will Taiwan KOM Tours be responsible for any additional expenses incurred by the Guest as a result of their dismissal.

Thank you!

From Taiwan KOM Tours